Privacy Policy

This Privacy Policy explains how eWaterPurifier ("we," "us," or "our") collects, uses, shares, and protects your information when you visit ewaterpurifier.com, use our free AI water tools, create an account, place an order, or contact us. By using our site you agree to the practices described here.

1. Information We Collect

Information you provide

• Account data — your name and email when you sign up or sign in.
• Tool inputs — details you enter into our AI tools, such as TDS readings, water source, symptoms, purifier model, and usage, so we can generate recommendations.
• Order data — for purchases: name, delivery address, phone number, and order details.
• Contact data — your name, email, subject, and message when you write to us.

Information collected automatically

• Usage data — pages viewed, tools used, and general activity.
• Technical data — IP address, browser, device type, and referring page.
• Local storage / PWA data — stored on your device to support offline access and "Add to Home Screen."

2. Our AI Water Tools

Our tools — the Purifier Recommender, Filter Life Predictor, Contaminant Explainer, Savings Calculator, and AquaBot chatbot — process the water details you provide (for example a TDS value or water-quality symptoms) to produce guidance. These inputs are sent to our AI provider (OpenAI) to generate results. We do not use your inputs to build a personal profile, and we do not sell them. Tool results are informational and are not a substitute for certified laboratory water testing.

3. How We Use Your Information

• To provide and improve our tools, content, and recommendations.
• To create and manage your account.
• To process, deliver, and install orders and provide support.
• To respond to your enquiries.
• To send water-quality tips and product updates where you have consented (you can opt out anytime).
• To maintain security and comply with legal obligations.

4. Orders & Payment

When you buy a purifier, we collect the delivery and contact details needed to fulfil, ship, and install your order. Payment is handled by our payment provider; we do not store full card numbers on our servers.

5. How We Share Information

We do not sell your personal information. We share it only with service providers who process it on our behalf (see below), delivery/installation partners needed to fulfil your order, or where required by law or to protect our rights and users.

6. Third-Party Processors

• OpenAI — powers our AI tool responses.
• SendGrid (Twilio) — sends transactional and notification emails.
• Our payment provider — securely processes payments.
• Hosting & delivery partners — host our site and deliver/install orders.

7. Cookies & Local Storage

We use essential cookies for authentication and sessions, and optional analytics cookies you can decline. We do not use third-party advertising cookies. We also use local storage for offline and PWA features. You can clear cookies and local storage in your browser settings.

8. Data Retention

• Tool inputs — used to generate your result and not retained for profiling.
• Account data — kept while your account is active; deleted on request.
• Order records — kept as long as needed for warranty, support, and legal/tax requirements.
• Contact messages — kept as needed to handle your enquiry.

9. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your data, and to object to or restrict certain processing. EEA/UK residents have rights under the GDPR, and California residents under the CCPA/CPRA — note we do not sell or share personal information as defined by that law. To exercise any right, email info@ewaterpurifier.com.

10. International Data Transfers

We serve users in many countries. Your information may be processed in countries other than your own, including where our service providers operate. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Children's Privacy

Our site is intended for adults and is not directed to children under 16. We do not knowingly collect their personal data; if you believe a child has provided data, contact us and we will delete it.

12. Data Security

We use encrypted connections (HTTPS), access controls, and reputable providers to protect your information. No system is perfectly secure, so we cannot guarantee absolute security, but we act promptly on any issue and notify you and authorities where the law requires.

13. Changes & Contact

We may update this policy from time to time; the "Last updated" date above will change accordingly. Questions or requests? Email info@ewaterpurifier.com or use our Contact page.

See also our Terms of Use and Disclaimer.